Lydia Serwaah Asare

Assistant Registrar, Quality Assurance

  • Profile

    Ms. Lydia Serwaah Asare is a chartered professional administrator and management consultant with over 20 years of work experience in office management, quality assurance, customer experience, and project management.

    Before the attainment of the Chartered Professional in Administration and Management Consultancy from the Chartered Institute of Administrators and Management Consultancy(CIAMC), She held a Master of Business Administration (MBA) in Total Quality Management, a Bachelor of Science (BSc.) degree in Management Studies, a High National Diploma in Secretaryship and Management Studies from the University of Professional Studies, the Central University and the Accra Technical University respectively.

    Ms. Asare is a multifaceted professional with exceptional experience in local and international institutions. She is currently an Assistant Registrar in charge of quality assurance-related activities such as monitoring, auditing, and evaluation at Ghana Communication Technology University (GCTU).

    Prior to Ms Asare joining GCTU in 2013, she worked as a Senior Quality Assurance Specialist at TechMahindra Ghana (Airtel Ghana Call Centre), a Quality Assurance Specialist at Vodafone Ghana, and a Customer Service Executive at Exzeed Call Centre, Ghana.

    She believes that quality assurance is everyone’s responsibility. However, the philosophy of “doing it right” begins with the Quality Officer who sets the tone for culture excellence and accountability that ensures that everyone is working towards a common goal of delivery high- quality outcomes.

  • Publications

  • Qualifications (Education)

    DATE DEGREE/QUALIFICATION INSTITUTION
    2023 Chartered Management Consultant certificate. Chartered Institute of Administrators and Consultants - Ghana
    May-Nov. 2022 Chartered Professional Administrator certificate. Chartered Institute of Administrators and Consultants - Ghana
    2014- 2016 MBA Total Quality Management University of Professional Studies
    2005 - 2009 BSc. Management Studies Central University
    2000 - 2003 HND Secretaryship and Management Studies Accra Technical University
    1996 - 1998 SSCE Certificate (Secretaryship) Winneba Secondary School

  • Professional Training

    DATE TRAINING
    4th May, 2024 Building Strategic Working Relationships facilitated by Prof. George Amoako, from Chartered Institute of Administrators and Management Consultancy (CIAMC)
    February, 2023 Customer Experience Seminars, by GCTU Pro-Vice Chancellor- Prof. Robert Ebo Hinson
    24th May 2023 Creation of Quality Assurance-Centered Culture at GCTU by Prof. Kofi Awusabo -Asare
    25th November, 2023 Reshaping Education: Aligning Assessment with Curriculum and Delivery, and the Role of Professionals in Reshaping the Process of Education by Dr. Daniel Baffour-Awuah from CIAMC.
    23rd June, 2022 Understanding the Higher Education Sector in Ghana.- GCTU Registrar
    July, 2022 Report, Memo and Circular writing by Dr. Moses Abhor, Registrar, Takoradi Technical University
    24th August, 2022 Effective Communication for Improving Personal and Organizational Culture- by Rev. Prof. Ivy Drafor-Amenyah, Business School, University of Ghana, Legon
    2nd August, 2022 Workplace Ethics – Theory and Practice by Mr. Yaw Ofori-Amanfo, Head, Guidance and Counseling Directorate, GCTU
    September 2022 Academic Quality Assurance and Audit, by Prof. William Gariba and Prof Akwasi Acheampong Anning. From KNUST
    November 2022 Enhancing professional practice through ethical discipline and networking
    September, 2021 Certificate in Quality of Service, Monitoring and Evaluation
    August, 2021 Female INPRIES STEM Research Workshops
    March, 2020 Managing Projects with Microsoft Office Projects, 2016 -
    November, 2019 A 3-Day Workshop for GCTU on Public University Administration, Internal Audit and Governance.
    July, 2019 Certificate in Managing a Strategic Project Management Office organized by Coventry University.
    June, 2018 A 2-Week Power Excel Programme organized by GCTU
    September. 2014. Certificate in Introduction of Technology Enhanced Learning. (2017).
    May,2014 Project Management Certified by International Organization for Capacity Building (IOCB)
    May,2014 Organizational Leadership and Development certified International Organization for Capacity Building (IOCB)
    August, 2007 Leadership/Coaching Skills and Team Building by Ernst & Young.
    January, 2006 Customer Experienced by Vodafone Ghana

  • Positions Held/Served

  • Areas of Expertise/Research

  • Conference/Seminars/Workshops

  • Honours/Awards