Lydia Serwaah Asare

Ms. Lydia Serwaah Asare is a chartered professional administrator and management consultant with over 20 years of work experience in office management, quality assurance, customer experience, and project management.

Before the attainment of the Chartered Professional in Administration and Management Consultancy from the Chartered Institute of Administrators and Management Consultancy(CIAMC), She held a Master of Business Administration (MBA) in Total Quality Management, a Bachelor of Science (BSc.) degree in Management Studies, a High National Diploma in Secretaryship and Management Studies from the University of Professional Studies, the Central University and the Accra Technical University respectively.

Ms. Asare is a multifaceted professional with exceptional experience in local and international institutions. She is currently an Assistant Registrar in charge of quality assurance-related activities such as monitoring, auditing, and evaluation at Ghana Communication Technology University (GCTU).

Prior to Ms Asare joining GCTU in 2013, she worked as a Senior Quality Assurance Specialist at TechMahindra Ghana (Airtel Ghana Call Centre), a Quality Assurance Specialist at Vodafone Ghana, and a Customer Service Executive at Exzeed Call Centre, Ghana.

She believes that quality assurance is everyone’s responsibility. However, the philosophy of “doing it right” begins with the Quality Officer who sets the tone for culture excellence and accountability that ensures that everyone is working towards a common goal of delivery high- quality outcomes.